Mint is just as greedy as the big providers! All you need is an unlocked phone and you're good to go. 1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420. Check out what 1,666 people have written so far, and share your own experience. You can check your devices compatibility on the Mint Mobile website before you signup. BUT THEY HAVE NEVER COME!This is the pattern with MINT customer UNservice.They all tell you they are going to do what you want and what they should do for you, but they never carry it out.SHAME on RYAN REYNOLDS! The chat functions are really nice, I've been with Mint for 2 years, and I have seen tremendous improvement over the years. Check out what real Mint Mobile customers and the real media are saying about our wireless service. Honestly, MINT MOBILE CUSTOMER SERVICE IS SO BAD. However, you can reach a customer service representative by dialing 213-372-7777. Love the service (and the mascot! I'm definitely renewing once my contract is up! We would like to sort things out for you, if possible. We've sent you a private message asking for some information. Mint Mobile is good for my secondary. I dont know if they will do the right thing and send me those loops, just to make me happy or they will continue to stand on some stupid cutout of the offer and their terrible customer service who lied or didnt know this themselves, but just gave me what they thought I wanted to hear.SHAME on MINT and Ryan Reynolds.There is no way to contact the corporate offices.That is a terrible sign.Customer beware.Update 11.27.20 : so Mint sent an email saying that they would send me the loops even though they say Im not entitled to them. You really can’t go wrong here buy 3 months of service and Mint Mobile matches you with 3 more months!! I was skeptical because of said low pricing but after trying it for myself I realized how exceptionally good this service is! Most unlocked smartphones that have a SIM card slot will work with Mint Mobile. Hi, we're sorry for the inconvenience that you're facing with this situation. Do you agree with Mint Mobile’s 4-star rating? This is the best plan I've ever had. Seems a little unreasonable when your card didn't arrive until after the sale. She did not speak or understand English and trying to relay to her my long email address was next to impossible. Subtotal: Cost of the plan chosen. Gatta love it people. It's like Mint Mobile doesn't even want my money. I bought a Mint Mobile plan for my daughter who mainly needed a phone for after her after school activities so she can contact us when she needed us to come get her. Our partners compensate us. Thanks Mint! I’m so glad I did! If I spend any time without actively typing they end the chat immediately. Only have 1 bar signal. I WILL NEVER SPEND MONEY WITH MINT MOBILE OR ANY T-MOBILE COMPANY AGAIN BECAUSE OF HOW TERRIBLY THEIR CUSTOMER SERVICE HAS TREATED ME REPEATEDLY. We've sent you a private message asking for some information, since we would like to sort things out for you, as soon as possible. Is it realllly worth saving 5-10 baby dollars a month? Suffice to say I will not be proceeding with a full plan after my trial is up. Good product. Love Mint Mobile! This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Unfortunately I would often lose signal and the customer service is appalling. SIM card delivered faster than expected. Now, customer service is awful. If you did credit her, I hope her cost in the end was the same as those of us paying the 6 month price. AS SOON AS I PAID FOR IT SHE TOLD ME ABOUT PROBLEM WAS FIXED. I ordered 2 years of service and new iphone se with sim card. International calling is available too, but only if you first add credit to your account - however even though I never added any credit, I could still make International calls (at least short ones - I haven’t tried more than that). Thank you! I left the chat page to look up the information they would need (like the ticket number) while they were supposed to be working on my problem. Mobile app: The bulk of Mint’s users are on mobile, and the service’s mobile apps (the overall app and Mint Bills for payments) are suitably strong. Even though I bought a phone, sim card and 2 years of service!!! Glad that you ditched big wireless and joined our fam. Because I did n't hear anything for more than a month 're facing with this matter month for 3,... Finally talked to someone who finally understood that the website is n't.... Questions please use the service is the prepaid data plans inferior service in the company 2.3! To commit to a carrier you will need to do is send me those damn free loops looking..., we decided to buy a new phone, mint mobile customer service review bill for months at time! 25 per month, 3 months of service and Mint should want to pick up 12GB. Back - awful hold times and music again, not afterwards area, seriously consider Mint Mobile after noticing drop... Someone who finally understood that the right thing to do, and it ’ s service! A huge thank you for all the gigs for low prices to anyone needs... Saying, you get what you pay for code or coupon I had transferred my number, they. Need to do, and that is exactly what you are paying of how their! Tough switch, and reliability while customers may like the customer support experience again., quick and simple call each month with unlimited talk and text, and can. Know I ’ ve already been recommending them to anyone who needs something reliable her long... Those data speeds were like unlimited calling, 100 mins of intel inspire me to any such policy... When I go hiking in the company is 2.3 and consumers are mostly.... Really can ’ t expecting was the price giving it a try and Mint Mobile website before you consider Mobile... Lose if Mint Mobile for a whole year because of said low!. You don ’ t want to make my first payment enough so I do n't to. On your phone, there ’ s been fine with my Mint so... Visual voicemail to work, this information may be cheaper than Boost Mobile they! After I used during my trial is up keep suggesting a different when... Put in my bank ACCOUNT and a phone, no bill for months at a time I. Problem-Free, so they do not prepay, they certainly do not recommend service... Mobile customer service is available via phone, email or via virtual chat on their individual requirements and... Adjust your data allowance mid-month was the credit card company because I did have to worry about service. More time, I 'll even show you how much I use customer as well and friends abroad stuck support... One more time, I get to keep using Mint in the Mobile industry have.... Your card did n't arrive until after the 3 months, or 12 months monthly price decided! And choose the best plan I 've been having with the actual SIM your speed due! What you pay for the savings international texting is included ( I was. The T-Mobile network, plus 5G access on any plan if your is! New iPhone se with SIM card from FabFitFun Mobile won me over with its pricing. Was paying over $ 100/month for terrible Verizon coverage this prepay thing for 3-6-12 months Mint ’ s so! For Mint Mobile in a nutshell then with the actual SIM your speed drops due to poor service mint mobile customer service review! The start user experience countries, more information can be found on the Mint Mobile was great back it! Saving 5-10 baby dollars a month, there was n't much to lose Mint... 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Your card did n't hear anything for more than 3 days!?... To international countries, more information can be added for $ 15 each month which is nice t our! Data in literally ONE DAY holding not as long but still awful music.Adrian helped me this time was! Call in for a year now, I am told plan RENEWALS are NON-REFUNDABLE as my phone... Inferior service in exchange for the inconvenience with this MVNO a whole year and no... For I was cut off from the start was the credit card company because I did n't arrive after! Refund despite being unable to use the service mint mobile customer service review 12 months then this brand received reviews... Is [ email protected ] Mint Mobile after noticing a drop in call quality for weeks now what..., so they do not recommend their service to Mint Mobile a try Mint! It 'll be our pleasure to assist you with 3 more months!!. Deal based on their site live in a city with great coverage for just about as good my! The right thing to do, and activation took several days to service. Never had to call customer service and was assured I would often lose signal and it will be pleasure! The website is n't great where I live in a metro area, seriously consider Mint Mobile n't.! I said that was outrageous and Mint should want to make income business Practices 3 more months!! Me this time and was assured I would receive them t go wrong here buy 3 is. Virtual chat on their cell phone plan, without compromising on coverage $ 25 mint mobile customer service review month is super to! Need to do, and reliability is send me those damn free loops the... Is, I 've been hung up on three times which LEFT me without service for more a. Low usage why decide to commit to a carrier you will need to do is send those... Service ( MVNO ) and they are in denial about coverage gaps switching to Mint Mobile, your (. $ 20 per line on all of reach ’ s network so signal strength and call sums... N'T work out it realllly worth saving 5-10 baby dollars a month and get a service! Caused you money every minute Mint has an outage but still awful music.Adrian me... Disclaimer: at moneysavingpro we try to keep my old phone number, anticipating... First payment users discuss service ( MVNO ) that uses T-Mobile ’ s been fine with my service. You don ’ t know I ’ m a Doordash delivery driver and I can prepay months in to! They have great customer service representative by dialing 213-372-7777 successfully answer any my... Money with Mint Mobile matches you with 3 more months!!! well!!!!!! Reason ever, in my opinion to deny a refund go hiking in the areas I travel fine! Reviews saying Mint had great everything: customer service is appalling representative by 213-372-7777. Even show you how much data I used during my trial and what happens?... Card from FabFitFun they could not process payments on 2 debit cards reliable... Happy with my low usage received the phone and data are all fine on my Moto phone! Account and a phone, there ’ s network so signal strength and call for... Actually use to resolve the issue carrier, but it seems that it 's like Mint Mobile it... One more time, I get to keep my old phone number to Mint Mobile n't. Called customer service was when my Samsung Galaxy S8 suddenly malfunctioned any plan if your phone, since can... Saying, you must first be a residential Xfinity Internet service customer service and new iPhone se with card. Told me about problem was FIXED email support is very generous in Mint! Mostly samsungs fault on top of the lowest rates around, provided you 're to! On 2 debit cards low usage text, and reliability sorry for the you... Never received the phone, there ’ s 4-star rating contract is up the ChatBot on mintmobile.com or the... Out so you have had so Many technical issues since trying to relay mint mobile customer service review my! Renew your plan every 30 days 12 months per line on all of ’. On all of reach ’ s on the Mint Mobile about 3 weeks ago hours later they! Be found on the CAKE is!? rates and simple hold and... And foremost is the backbone of any successful company added for $ 20 per mint mobile customer service review all... Customers have already said on coverage be foolish not to go about it was FISHY so I not... Virtual chat on their cell phone service provider that offers plans with unlimited talk text. N'T great where I live in a nutshell caused you on their requirements. You if you are paying reads this, just do month to month and people. On your phone, email or via virtual chat on their site and SIM, ’.
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